Frequently Asked Questions

PRODUCTS

Where are your products made?
All our products are handmade in small batches by skilled artisans. We work closely with our partners to ensure ethical production and high-quality craftsmanship.

What materials do you use?
We prioritize natural, sustainable materials like organic cotton, hemp, and recycled fabrics. Each product description lists detailed material information.

How do I care for my item?
Care instructions vary by material. Check the label or product page for specific guidelines. Generally, we recommend gentle washing and air drying to maintain longevity.

ORDERS & SHIPPING

How long does shipping take?
Delivery times depend on your location and shipping method. Standard shipping typically takes 5–7 business days domestically and 7–14 days internationally.

Do you offer international shipping?
Yes! We ship worldwide. Customs fees may apply depending on your country’s regulations.

Can I modify or cancel my order?
If your order hasn’t been processed, contact us immediately via the website. Once shipped, changes can’t be made.

RETURNS & EXCHANGES

What’s your return policy?
We accept returns within 30 days of delivery for unused items in original condition. Visit lilyandyak.com for instructions.

How do I exchange an item?
Start a return for the original item and place a new order for the desired size/color. Exchanges are subject to availability.

When will I get my refund?
Refunds are processed within 5 business days after we receive your return. Bank processing times may vary.

SUSTAINABILITY

How do you reduce environmental impact?
We use eco-friendly packaging, minimize waste in production, and offset carbon emissions for shipments. Learn more at lilyandyak.com.

Are your products vegan?
Most are vegan; exceptions (like beeswax coatings) are clearly noted in product details.

GENERAL

Do you offer discounts?
Subscribe to our newsletter at lilyandyak.com for exclusive offers. Seasonal sales are announced on our website and social media.

How can I collaborate with you?
We love partnering with like-minded creators! Reach out through the collaboration form on our website.

Where can I learn more about your story?
Visit lilyandyak.com to discover our mission, values, and the people behind the brand.